Dynamics 365 Retail will become Dynamics 365 Commerce – offering comprehensive omnichannel commerce across e Commerce, in-store and call center.


Build brand loyalty with omni-channel experiences

Gain customers for life by engaging shoppers with personalized service, both in stores and online.

Simplify retail operations

Increase collaboration and get the insights you need to improve the way you manage staffing, inventory, and fulfillment.

Strategically plan and merchandise

Increase your sales and profitability by ensuring that the right products appear in the right stores at the right time—and at the right price.

Optimize your supply chain

Keep up with consumer demands worldwide and reduce operating costs with a data-driven supply chain.


Build brand loyalty

Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.

Provide exceptional service to your customers across channels by tailoring product selection and recommendations. Exceed expectations at all touch points.

Offer choice and convenience with in-store purchasing, pick-up in other locations, or home delivery through connected ordering and fulfillment tools. Expedite checkouts with mobile POS.

Simplify store operations

Easily manage employees, inventory, financials, and reporting from a single app, with views tailored by role.

Speed up end-of-day activities using automated and streamlined workflows.

Empower employees with the insights they need to make fast, data-driven decisions.

Improve collaboration by connecting in-store sales associates with back office operations and finance teams.

Strategically plan and merchandise

Maximize profitability by offering the right products at the right time and price. Centrally track product information, categories, assortment, and pricing.

Streamline sourcing and replenishment so you acquire inventory from the right vendor at the best price. Monitor demand for products in real time to replenish your stores and distribution centers efficiently.

Create effective sales promotions with multi-channel sales and cost data to help you determine optimal campaigns.

Optimize your supply chain

Make informed decisions and reduce costs with advanced analytics and machine learning that enable you to make the best inventory supply decisions for your stores and distribution centers.

Improve inventory management with real-time views so you keep the right level of inventory on hand and accurately forecast demand to maximize sales and profitability.

Anticipate customer demand and reduce time to market with actionable insights provided by historical sales and purchase data.

Customers are transforming with Dynamics 365 Retail

SEE Microsoft Dynamics 365 for Retail IN ACTION.