AGS GLOBAL ENTERPRISE MANAGED SERVICES
Why AGS Global Enterprise Managed Services?
Focus on your strengths. Simplify your operations. Leave your application landscape to AGS.
On demand expert staff augmentation for your needs – time differences considered.
Outsource to maximize the value of your money.
As part of PLDT group, AGS can provide your total end to end requirements from connectivity even up to data analytics.
AGS Global EnterpriseManaged Services
Customer Support Features
- Identiﬁcation and ﬂagging of recurring incidents - Problem control and analysis, error control
- Monitors all events that occur through the system. It allows for normal operation and detects and escalates exception conditions. Health check done once a year and upon request.
- Identiﬁcation and creation of KM entries which contains work instructions and technical manual.
Logging Service Request and / or Inquiry Initiates escalation to L2 and Vendor (if needed)
- Dispatch of consultants for on site support requirements
Contract monitoring and alerting Sending of support credit utilization report