AGS GLOBAL ENTERPRISE MANAGED SERVICES

One-time services
Co-managed services
Fully managed services

One-Time Services

Technical Health Check
D365 Upgrade Assessments
Ad-hoc Support Requests
Ad-hoc Training Requests

Co-Managed Services

Health Checks
Support operations
Ad-hoc Support Requests
Ad-hoc Consulting
Training
Business Process Asessment and Solution
Ad-hoc Support Requests
Ad-hoc Consulting

Why AGS Global Enterprise Managed Services?

Maximize Value

Focus on your strengths. Simplify your operations. Leave your application landscape to AGS.

Elevate Expertise

On demand expert staff augmentation for your needs – time differences considered.

Minimize Cost

Outsource to maximize the value of your money.

Convenience

As part of PLDT group, AGS can provide your total end to end requirements from connectivity even up to data analytics.

AGS Global Enterprise Managed Services

Classification of Services

One-time services
Co-managed services
Fully managed services
Consulting Services
Administrator Services
Customer Support

Customer Support Features

Incident Management
Problem Management

- Identification and flagging of recurring incidents - Problem control and analysis, error control

Event Management

- Monitors all events that occur through the system. It allows for normal operation and detects and escalates exception conditions. Health check done once a year and upon request.

Knowledge Management

- Identification and creation of KM entries which contains work instructions and technical manual.

Service Request and Inquiry Management

Logging Service Request and / or Inquiry Initiates escalation to L2 and Vendor (if needed)

Field Support

- Dispatch of consultants for on site support requirements

Vendor Management

Contract monitoring and alerting Sending of support credit utilization report

Administrator Services

System Administration and Maintenance
Server and Database Health Check
Performance Tuning
Migration
Backup and Recovery
Installations
Roles and Authorizations
Business Processes

Consulting Services

Implementation
Business Processes
Customizations
Analytics and Dashboard
Development and Testing
Integration
Roles and Authorizations
Roadmapping