AGS GLOBAL ENTERPRISE MANAGED SERVICES

Maximize Value. Elevate Expertise. Minimize Cost.

AGS GLOBAL ENTERPRISE MANAGED SERVICES

Successfully deploying your SAP, Microsoft, or Coupa solution is just the start. What happens after is a significant factor in maximizing the  business value of your investment. Ensuring numerous infrastructure and software components are smoothly running together requires up  to hundreds of daily activities and deep platform expertise.

AGS can help. Whether its a one time one on-demand service, a co-managed arrangement on a specific functional area, or even a fully  managed service so you can focus on more strategic tasks— all for a reasonable and predictable service fee.

AGS will be an extension of your IT staff. You’ll benefit from our expertise and experience with more than 1000 clients to run and maintain  your SAP, Microsoft, or Coupa environment on-premises or in the cloud. You’ll have a dedicated team, and you’ll know them by names.  Knowledgeable and skilled in infrastructure, operating systems, database management, functional areas, networks, cloud migration, system  upgrades, security, backup, and disaster recovery. You’ll get around-the-clock monitoring and support.

Key Benefits

Minimize the total cost of ownership (TCO) for application and infrastructure services
Protect and maximize the significant investment in SAP, Microsoft and Coupa deployments by ensuring components continue working well together.
Acquire world-leading SAP, Microsoft, and Coupa capabilities without the time and costs of recruiting.
Achieve operational and business process efficiency through a dedicated service desk with predetermined service level agreements.

AGS Global Enterprise Managed Services

ENABLE

One-time services ERP expertise and skills on demand as you need it

ENGAGE

Co-managed services Packages that enable you to leverage external expertise

EVOLVE

Fully managed services Leave everything to us. Focus on more strategic initiatives.

Why AGS Global Enterprise Managed Services?

Maximize Value

Focus on your strengths. Simplify your operations. Leave your application landscape to AGS.

Elevate Expertise

On demand expert staff augmentation for your needs – time differences considered.

Minimize Cost

Outsource to maximize the value of your money.

Convenience

As part of PLDT group, AGS can provide your total end to end requirements from connectivity even up to data analytics.

AGS Global Enterprise Managed Services

Classification of Services

One-time services
Co-managed services
Fully managed services
Consulting Services
Administrator Services
Customer Support

Customer Support Features

Incident Management
Problem Management

- Identification and flagging of recurring incidents - Problem control and analysis, error control

Event Management

- Monitors all events that occur through the system. It allows for normal operation and detects and escalates exception conditions. Health check done once a year and upon request.

Knowledge Management

- Identification and creation of KM entries which contains work instructions and technical manual.

Service Request and Inquiry Management

Logging Service Request and / or Inquiry Initiates escalation to L2 and Vendor (if needed)

Field Support

- Dispatch of consultants for on site support requirements

Vendor Management

Contract monitoring and alerting Sending of support credit utilization report

Administrator Services

System Administration and Maintenance
Server and Database Health Check
Performance Tuning
Migration
Backup and Recovery
Installations
Roles and Authorizations
Business Processes

Consulting Services

Implementation
Business Processes
Customizations
Analytics and Dashboard
Development and Testing
Integration
Roles and Authorizations
Roadmapping