With our extensive SAP expertise and qualified employees, we assist you in implementing, operating and optimising your SAP systems.
AGS, an ePLDT company, has been certified as a Partner Center of Expertise since 2012, which is a title granted for the successful completion of the audit process for SAP VAR-Delivered Support.
AGS SAP Basis Managed Services provide proactive system monitoring that will reduce administrative burden on managing customer’s SAP system – ensuring system’s stability, secured and performing optimally. With that, customer will focus on strategic business goal.
Transparent and standardized processes combined with competent employees and efficient infrastructure guarantee you:
- Short processing time of your inquiries via a ticket system,
- Targeted deployment of specialists
- Smooth and cost-effective procedures.
We’re only one call away. Whenever you’re having some rough time with your system, our dedicated team of certified business applications consultants will be there to save your day. We provide you options on how support service may be rendered – by phone, e-mail, or onsite, the choice is yours.
- Incident Reporting (bugs, errors, etc)
- Root-Cause Analysis
- Issue Resolution
As your business grows, processes may change. This may also call for a change in your system configuration. In this case, we provide the expertise in adjusting your system to your current business setup while at the same time keeping it flexible to adapt to future requirements. We also make sure your system is always updated by recommending and implementing software upgrades.