OVERVIEW

With our extensive SAP expertise and qualified employees, we assist you in implementing, operating and optimising your SAP systems.

AGS, an ePLDT company, has been certified as a Partner Center of Expertise since 2012, which is a title granted for the successful completion of the audit process for SAP VAR-Delivered Support.

What is SAP Basis Managed Services?

AGS SAP Basis Managed Services provide proactive system monitoring that will reduce administrative burden on managing customer’s SAP system – ensuring system’s stability, secured and performing optimally.  With that, customer will focus on strategic business goal.

Transparent and standardized processes combined with competent employees and efficient infrastructure guarantee you: 

  • Short processing time of your inquiries via a ticket system,
  • Targeted deployment of specialists
  • Smooth and cost-effective procedures.

As a PCoE, we offer you the following services:

Incident and Problem Management (from First to Third Level Support)
Monitoring of business processes
Support for implementing new requirements
Ongoing optimisation of processes, structures and system settings
Regular maintenance to ensure ongoing operation
Proactive support
Release & Deployment Management
Monitoring of support processes

BENEFITS

Manage change and reduce related risks

Simplify and organize your system’s foundation. Through a single control system, we integrate innovations quickly while reducing risks associated with change.

Avoid disruption, ensure business continuity

Keep your systems healthy at all times. Be proactive with early watch alerts which enable you to detect and reduce mission-critical errors ASAP.

Future-proof your system and your business

Software continuously evolve in response to new business trends. Get easy access to updates and get ready for the future by getting your system supported.

Save on technology costs in the long run

Don’t skip software maintenance renewal to avoid paying penalties for reinstatement. Debugging outdated systems also prove to be more costly.

SUCCESS STORIES

TECHNICAL AND HELPDESK SUPPORT

We’re only one call away. Whenever you’re having some rough time with your system, our dedicated team of certified business applications consultants will be there to save your day. We provide you options on how support service may be rendered – by phone, e-mail, or onsite, the choice is yours.

  • Incident Reporting (bugs, errors, etc)
  • Root-Cause Analysis
  • Issue Resolution

SYSTEM UPGRADES AND CUSTOMIZATION

As your business grows, processes may change. This may also call for a change in your system configuration. In this case, we provide the expertise in adjusting your system to your current business setup while at the same time keeping it flexible to adapt to future requirements. We also make sure your system is always updated by recommending and implementing software upgrades.

S4 Hana Packages & Services

SEE APPLICATION MANAGED SERVICES IN ACTION.

SCHEDULE A PERSONALIZED AND FREE DEMO NOW.